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冲上热搜!“武汉女子7000元手机维修费14000元”,多方回应修手机「冲上热搜!“武汉女子7000元手机维修费14000元”,多方回应」
发布时间:2025-01-08        浏览次数:0        返回列表

“买手机才花7000多元,维修却要14000多元。”近日,武汉王女士根据百度搜索,来到了一家在网上名为“中国(苹果)维修服务中心”的手机维修店,不料维修报价竟是手机售价的两倍。刚刚参加工作的王女士付不起高额的维修费,只好把手机抵押,一度陷入“修手机,手机没了倒赔钱”的处境。

事情经长江云新闻报道后,获得网友广泛关注,涉事多方跟进事件,并进行了回应。

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相关话题登上热搜

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网友热议

苹果公司:

该维修店为假冒

随后,记者立即与苹果公司核实。“我可以明确地告诉你,从名字上就可以看出来,武商广场写字楼21楼2106室的这家维修店,不是苹果的售后店和授权维修点。”苹果公司工作人员表示,苹果的售后和授权店根本不会取“苹果官方售后门店”或“苹果中国官方售后门店”这类名字 。同时,工作人员也没查到这家店的任何信息。

工作人员提示称:苹果的售后或者授权店,名称一般为“苹果Apple售后服务中心(某某店)”或“Apple授权专营店(某某店)”

百度:

已撤下搜索广告

4月9日,长江云新闻记者在百度搜索苹果维修,该维修店链接已从前排广告位撤下。此前王女士提供的链接,依然可以访问该店铺。

网页显示,维修店的名称依然为“中国(苹果)维修服务中心”,头像为苹果公司LOGO。

维修店客服已读不回

随后,记者以访客身份与客服沟通,对方很快回复了记者,并询问记者在哪个城市。

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记者以访客身份与该维修店的聊天截图

当记者表明维修地在武汉后,原本还与记者正常聊天的客服,已读不回。记者再次追问该店铺“是否为苹果官方售后”,聊天框也显示为已读不回

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记者以访客身份与该维修店的聊天截图

业内人士:

该维修店是“惯犯”

王女士到访的武商广场写字楼21楼2106室,到底是个什么存在?武汉市从事手机电脑维修多年的老板李某告诉记者,这家店是业内公认的黑店,还是惯犯,身边很多认识的人都在这家店被坑过 。“在武汉手机维修界,很多人都知道。”

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武汉手机维修业内人士向记者爆料

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网友评论在这家店“被宰”经历

“很多时候,明明你的手机没什么问题的,但是有些维修员拿进操作间以后,偷偷给你卸下几个零件,再出来告诉你手机坏了,这就是‘无中生有’。”李某透露,一般不正规的维修店的套路就是“无中生有”“偷梁换柱” “夸大其词”。

至于“偷梁换柱”,就是将一些非原装的硬件,当作原装硬件安装给顾客,收取高昂维修费。而“夸大其词”则是将很小的问题说得十分严重,吓唬消费者花费大价钱进行维修。

“维修员还会套顾客的话,看你懂多少电子相关的知识,他们会看人下菜碟,发现你什么都不懂时,就会连蒙带骗。”李某补充,甚至有些维修店,一旦进去,不花点钱,顾客很难离开。

手机维修乱象多,普通消费者如何才能不踩坑?